Passengers Demand Further Tram Routes

According to results revealed today taken from the Nottingham Tram Consortium’s annual passenger satisfaction survey, passengers are 94% satisfied with the Nottingham Tram service. 98% of those questioned said they would recommend the service to friends and family and 80% of those interviewed would like to see the tram extended to further routes in and around Nottingham.

For the second year running, a comprehensive survey was carried out amongst NET tram passengers to assess customer satisfaction and usage of the tram system.

The overall service satisfaction figure was 94% with 98% of those questioned stating that they would recommend using the tram to a family member of friend.

When asked to suggest improvements to the tram system, passengers expressed a desire for more frequent peak time services and more tram routes. 80% of those surveyed would like to see NET extend to further routes.

Colin Lea, Marketing Manager for NET is pleased with this year’s results, “We actively seek regular feedback from our passengers to help us make improvements to our service. We are delighted that the tram is continuing to be so popular. We are always exploring ways to improve our service and this survey is very useful in pointing us in the right direction.”

Read the full NET Customer Satisfaction Report 2005 (PDF, 264kb)