TICKET REFUND POLICY

All applications for refunds must be made in writing to

NET Customer Service
NET Depot
Armstrong Way, Wilkinson Street
Nottingham
NG7 7NW

The Ticket must be enclosed with the application for the refund. No refunds will be given unless the original ticket is returned.

No refunds will be given where season tickets are surrendered with less than 1 month of validity remaining.

Refunds on weekly tickets and 10 trip ticket booklets are at the sole discretion of the operator and each application shall be considered on its merits.

If a season ticket is surrendered with greater than 1 month validity remaining the refund value will becalculated in accordance with the formula described below.

Calculation of Refunds


Refunds will be calculated in accordance with the following formula.

R= 0.9xOB - £10
Where
R = value of refund in £

OB = Purchase Price (£) x Remaining validity (months) / Original Validity (months)

Worked Example
Original Purchase Price of Season Ticket £195
Original Validity Period: 8 Months
Remaining Validity : 3 months
Outstanding Balance OB: 195*3/8 = £73.13
Refund Value R: 0.9 x £73.13 - £10
Value of Refund to Customer £55.81

CONTACT INFORMATION

Tramlink Nottingham Ltd
Registered in England and wales number 07599425
Registered address: Second floor, St James Place House
7 Castle Quay
Castle Boulevard
Nottingham
NG7 1FW