Figures Reveal Impressive Passenger Growth
03 July 2017
New figures released by the Department for Transport have revealed an impressive rise in passenger numbers on Nottingham’s tram network.

The DfT report shows NET passengers made almost 16.5m journeys between 1 April 2016 and 31 Mar 2017, up from just over 12m during the previous 12 months and double the figure for the former Line One network.

This is the first time the annual figures have covered a full year of operations on the extended lines to Clifton and Toton Lane which opened in August 2015.

NET’s General Manager, Paul Robinson explained: “Passenger numbers have continued to grow since we opened the new lines and our expanded network has quickly become an essential part of the city’s public transport offer.”

The extensions linked the previous network to a number of new destinations across the greater Nottingham area, including the Queen’s Medical Centre and the University of Nottingham as well as the centres of Beeston and Clifton.

Mr Robinson added: “The rise in passenger numbers is due in no small part to our customer focused approach, which was underlined with the recent 97 per cent satisfaction rating scored in a major independent survey.

“It usually takes a number of years for new transport systems to reach their peak as people change their previous travel habits so we’re very pleased with the progress we have made.

“With a value for money service built around reliability, attractive journey times, friendly staff, clean, easy-to-access trams and free park and ride sites, we expect our patronage levels to continue to grow for many years to come.”

Cllr Jon Collins, Portfolio Holder for Strategic Infrastructure and Communications said: “We're pleased to see the continual growth in tram users, especially as it comes on the back of the recent announcement by Transport Focus that NET is achieving 97 per cent customer satisfaction, reflecting how popular Nottingham's tram network is.

“The tram is a key part of our excellent public transport network in Nottingham, connecting people and communities to jobs, services and leisure facilities across the city. The latest passenger numbers show that more and more people see NET as a great way of getting in and around Nottingham.”