Nottingham’s tram network has secured a prestigious international award recognising a commitment to the ongoing development of the organisation’s most valuable assets – its people.
NET operator, Nottingham Trams Ltd, has achieved the latest, sixth-generation Investors in People standard for organisations that consistently outperform the wider business community.
Managing Director Paul Robinson said this latest Investors in People recognition represents a significant step forward for the organisation, and NET customers are set to benefit from even higher service standards.
“The tram has seen year-on-year growth in customer numbers, and by meeting the demanding requirements of the revised standard we know our employees have both the skills and motivation to further boost the popularity of the network.”
The Sixth-generation Investors in People builds on previous versions of the standard that champions best practice in people management through a structured approach to leadership, training and employee empowerment.
Maria Dobney, HR Manager, explained: “This latest accreditation takes these principles to the next level, recognising changes in business practices, developments in technology and a transformation in the way people interact socially.
“We’re delighted to be amongst the first tram operators to be awarded the new standard following a thorough assessment process across all areas of the business.
“It reflects the hard work and dedication of the team and a recognition by the organisation that employees hold the key to the network’s ongoing success.”
In her accreditation report, Investors in People assessor Kerry Ireland recognised that the organisation operates in a challenging sector and praised the leadership of the management team.
“Striving to achieve excellence across the business, the team is well led,” she said.
“They’ve developed a structured approach to leading, supporting and managing their people, acting as role models for employees who enjoy their work and understand the contribution they make to the business.”
“People feel empowered and strive to deliver high standards of safety and customer care, which was evidenced throughout the assessment.”