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Appeals
Please read the following information regarding your penalty fare notice and how to appeal
If you have been issued a penalty fare notice, you do have the right to appeal if you feel the penalty was issued unfairly.
Your appeal must show evidence that your ticket was purchased prior to boarding the tram. Failing to provide proof of ticket purchase which covers your entire journey may result in your appeal being denied.
Below are some examples and the likely outcome:
I was in a rush and didn’t have time to buy a ticket
You cannot appeal for this reason. Customers must always have a valid ticket before getting on a tram. If you fail to do this, you are liable for the penalty fare. You can pay for your penalty fare notice by clicking here.
I was buying my ticket on the app but my ticket didn’t load
You cannot appeal for this reason. Customers must always have a valid ticket before boarding a tram, this includes when using a mobile ticket. If you buy an app ticket on the tram, you are liable for the penalty fare. You can pay for your penalty fare notice by clicking here.
I bought my ticket after I boarded
You cannot appeal for this reason. All tickets must be purchased prior to boarding. If you buy an app ticket on the tram, you are liable for the penalty fare. You can pay for your penalty fare notice by clicking here.
My mobile phone battery died prior to inspection
Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a valid ticket on inspection. Please see the conditions of carriage.
We may consider an appeal for a flat battery but only under exceptional circumstances and you are able to provide proof of purchase.
I lost my ticket/travel card
Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a valid ticket on inspection. Please see the conditions of carriage.
We may consider an appeal for a lost ticket but only under exceptional circumstances and you are able to provide proof of purchase.
I am new to the tram system
You cannot appeal for this reason. It is your responsibility to gather an understanding of rules and regulations when using public transport. You can pay for your penalty fare notice by clicking here.
I forgot to validate/touch on my Season pass
Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a validated pass on inspection. Please see the conditions of carriage.
We may consider an appeal under exceptional circumstances.
I forgot to validate/touch on with my Pay as you Go card or contactless card/device
You cannot appeal for this reason. It is your responsibility to scan your payment card before you board the tram. You can pay for your penalty fare notice by clicking here.
If you wish to appeal, you can do so in writing or by requesting an appeals form. To request an appeals form, please use the appeals button situated on the bottom left of the screen. Appeals can also be made in writing to: Appeals Team, NET Depot, Armstrong Way, Wilkinson Street, NG7 7NW
Travel Essentials
Network Information
Explore the entire tram network
Our network information page provides details of our full network including zones, specific tram stop information and frequency guides.
It also provides service status information should we be experiencing any delays.
Park & Ride
Find your nearest Park & Ride
Open 7 days a week, our sites are cleaned daily and patrolled by staff as well as monitored by CCTV. Park Mark approval means those sites have met the national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles.
There are disabled and parent and child spaces close by and cycle hubs and electric vehicle charging points at some sites.
Timetable
Download our timetable
Our tram service operates a "turn up and go" service, with trams from every 7 minutes during the week (every 3 minutes within the City Centre) and from every 10 minutes at weekends and bank holidays. Displays at every stop will let you know when the next tram is due to arrive.
Speak to an advisor
Call: 0115 824 6060
Help & Support
Contact us
If you have any questions, try our live chat!
WhatsApp: Add us to your contacts (0115 824 6060)
Email: info@thetram.net
Facebook: /thetram.net
Twitter: @NETTram
Visit us: NET Travel Centre, 4 King Street, NG1 2AS