Building work near the tram

Planned Maintenance

All Services Operational



Building work near the tram

Staying safe around our tram lines
It's inevitable that from time to time, work will have to be carried out in close proximity to our network. Below is some useful information to ensure the safety of all involved.

Working near the tram

Trams cannot steer around a work site and are powered by live wires so safety must be the number one priority.

You must agree a safe method with us and receive authorisation before any work can commence. Undertaking unauthorised work can be dangerous and is an offence. 

When do I need authorisation?

Authorisation is needed for any of the following activity:

Any work where part of the site, tools or material, any machine or suspended load, or any person could come within the NET hazard zone

Any work which will force pedestrians to be diverted into the NET Hazard Zone

Piling, using a crane, excavation over 2m deep, or erecting and dismantling scaffolding, within 6m of the edge of the NET Hazard Zone

Any excavation within 3m of any pole supporting overhead wires

Any work of any kind within 3m of a pole supporting overhead wires, in areas where the tram rails are not embedded in the ground

Even if the site itself is outside the NET hazard zone, you need authorisation if vehicles fitted with cranes, tipping bodies or skip loaders will come within the NET hazard zone when this equipment is in use.


How do I get authorisation?

You must submit a NET Work Request Form (PDF 101kb), saying where and when you want to work, and describing the work to be done.

NET Work Request Forms can also be obtained from NET by telephoning 0115 824 6060, or by writing to:

Infrastructure Manager

NET Depot Wilkinson Street

Nottingham NG7 7NW

Completed Work Request Forms must be returned by post to the above address at least three weeks before you intend to start work. If you have prepared a Method Statement, you should send it with your Work Request Form. If the work needs to be submitted to the Highway Authority under the New Roads and Street Works Act, the same information will usually be suitable for NET – send it with your Work Request Form.

What happens next?

We may need to contact you for additional information about the works. You will not be charged for this.  We will confirm in writing is any extra precautions will need to be taken.

We will try to find ways in which your work can be done safely during normal hours. However, for some jobs you may have to work at night when no trams are running and when power to the overhead wires can be switched off. There is a fee for switching the power off, which must be paid in advance.

Authority for the work will only be given when the safe working arrangements are agreed. Do not start work without it.

What happens if the work is urgent?

If work must be done urgently to protect people or property, for your own safety you must still contact us and obtain agreement to carry out the work, before you start. We will come to the site if necessary, but may charge to cover our costs.

What happens if there is an emergency when working near the tram?

If work obstructs the track unexpectedly, or if anyone or anything comes into contact with the overhead wires, or if tramway equipment is damaged, the NET Control Room must be told immediately.

The Control Room can be contacted at any time, by any of these means:

Using the Emergency Help Point at any tramstop

By asking a member of NET staff

By asking emergency services personnel

The person contacting the Control Room must say that there is an emergency.

The Controller will ask:

Who is speaking and where from

What has happened

Whether anyone or anything is touching the overhead wires

Whether the track is obstructed

Which emergency services are needed (if any)

Answer the questions as quickly and clearly as possible. The Controller will repeat the information back to confirm it. If the Controller gives any instructions, obey them.

If an approaching tram must be stopped, signal to the driver by holding both arms above your head. Stand where the driver can see you, but not in the path of the tram.



Travel Essentials


Network Information

Explore the entire tram network

Our network information page provides details of our full network including zones, specific tram stop information and frequency guides.

It also provides service status information should we be experiencing any delays.


Park & Ride

Find your nearest Park & Ride

Open 7 days a week, our sites are cleaned daily and patrolled by staff as well as monitored by CCTV. Park Mark approval means those sites have met the national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles.

There are disabled and parent and child spaces close by and cycle hubs and electric vehicle charging points at some sites.



Download our timetable

Our tram service operates a "turn up and go" service, with trams from every 7 minutes during the week (every 3 minutes within the City Centre) and from every 10 minutes at weekends and bank holidays.  Displays at every stop will let you know when the next tram is due to arrive.




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Call: 0115 824 6060

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