How to use the tram

Enjoy a safe, easy and comfortable journey

We’re here to make getting around Nottingham simple. From 100% low floor access to real-time travel info, our network is designed to be smooth, accessible and stress-free.

Buy before you board

Make sure you’ve paid for your journey before you get on the tram. Travelling without a valid ticket could result in a £70 penalty fare.

Real-time displays

The screens at each stop tell you when the next tram is due and they run so frequently there’s always one along soon.

Park & Ride

We offer safe and free parking for our customers with a valid tram ticket or who've tapped on, at all our 7 Park & Ride sites.
 
 

Travelling with bikes and scooters

Bikes and electric scooters are not permitted on the trams. We can accept folding bikes or scooters when they are folded down, but please make sure they don't obstruct any doorways and hold onto them at all times to prevent them from falling.

Mobility scooters are allowed, click here for more information.

Please be aware, bikes attached to other tram infrastructure may be removed. NET accepts no liability for any loss or damage.

Find out more about Nottingham Cycle Parks

Travelling with dogs

Assistance dogs are always welcome – free of charge.

Other dogs or animals can travel free too at the discretion of staff, as long as they’re in a secure container, under control, and not taking up a seat.

For full details, check our Conditions of Carriage.

 

Access for all

We believe everyone should be able to travel with ease – and we’re always working to make our trams even more accessible.

Step-free boarding

All our trams are 100% low floor, with wide double doors marked for visibility and warning sounds when they open and close. There’s only a small gap between tram and platform making it easier to board.

 

Designed with accessibility front of mind

  • Two dedicated wheelchair spaces on every tram
  • Six priority seats clearly marked near the doors
  • Help and stop request buttons at accessible heights – pressing the blue button tells our drivers you need extra time to be able to get off
  • Extra room for buggies and wheelchairs
  • High-contrast floor colours make doors easier to spot, and there’s extra space around the doors too
  • Well lit tram interiors
  • Electronic signs and audible announcements identity the destination of the tram and the next stop
  • Braille is used on our Emergency Help Points for information and the emergency buttons
  • Symbol guides make independent travel more accessible - through our partnership with Widgit we have created symbolised guides, which are displayed on all cab windows and available to download here
  • Trained staff support passengers with visible and hidden disabilities
  • CCTV monitoring helps drivers make sure everyone’s on and safe before setting off

Platform design

All our platforms are laid out the same way to make the experience consistent:

  • Tactile paving and white edging mark the platform edge
  • Wheelchair symbols show where to wait for easier boarding
  • Real-time displays, emergency help points, and CCTV for safety
  • Shelters with passenger information and 24/7 monitoring

Trained staff to help

Our staff receive special training on disability awareness and our drivers are also trained to allow people with visible disability more time to get on and off the tram.

We welcome guide dogs and assistance dogs on the tram. Our drivers monitor the CCTV cameras to be sure that all customers who want to get on and off the tram have done so and the doors are clear before closing the doors and setting off.

Mobility scooters

Mobility scooters are welcome on our trams, but please follow our guidance for safe parking on board:

  • If your scooter fits, please use the wheelchair space, ideally facing the direction of travel.
  • Mobility scooters should avoid parking side facing where possible, as the tram may need to brake suddenly which may cause you and your scooter to fall.
  • If you must park side facing, park next to the nearest handrail, keeping it between you and the driver, and hold on during the journey.

Accessible information

You can download our timetables in accessible formats.

Need something different?

Text or call 0115 824 6060

or email info@thetram.net

we’re happy to help.

200 Blue badge Park & Ride spaces

We’ve got more than 5,000 parking spaces across 7 Park & Ride sites that are free if you’re using the tram. Open daily from the first to the last tram (approximately 5:30am to 1am), all sites are well-lit, CCTV monitored and patrolled by our team. Please remember, if you’re travelling with a Nottingham or Nottinghamshire concession or mobility pass, you must tap on before boarding the tram.

We have designated parking for disabled customers at all our Park & Ride sites:

Hucknall (NG15 7TD) - 14 spaces

Phoenix Park (NG8 6AS) - 19 spaces

Moor Bridge (NG6 8AE) - 6 spaces

Wilkinson Street (NG7 7NU) - 41 spaces

The Forest (NG7 6AQ) - 24 spaces

Toton Lane (NG9 7JA) - 49 spaces

Clifton South (NG11 8BF) - 48 spaces

What you’ll find at every site:

  • Blue badge spaces close to the platform
  • Cycle hubs and bike racks
  • Parent & child parking
  • Park Mark awards for safety

 

 

 

If you are visually impaired and need a hand making a journey by tram

Give us 24 hours’ notice and we’ll do our best to meet you and talk you through it.