Appeals

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Appeals

If you have been issued a penalty fare notice, you do have the right to appeal

If you have been issued a penalty fare notice, you do have the right to appeal if you feel the penalty was issued unfairly.

Your appeal must show evidence that your ticket was purchased prior to boarding the tram. Failing to provide proof of ticket purchase which covers your entire journey may result in your appeal being denied.

Below are some examples and the likely outcome:

I was in a rush and didn’t have time to buy a ticket

You cannot appeal for this reason. Customers must always have a valid ticket before getting on a tram. If you fail to do this, you are liable for the penalty fare. Please see the conditions of carriage.

I was buying my ticket on the app but my ticket didn’t load

You cannot appeal for this reason. Customers must always have a valid ticket before boarding a tram, this includes when using a mobile ticket. If you buy an app ticket on the tram, you are liable for the penalty fare. Please see the conditions of carriage.

I bought my ticket after I boarded

You cannot appeal for this reason. All ticket must be purchased prior to boarding. If you buy an app ticket on the tram, you are liable for the penalty fare. Please see the conditions of carriage.

My mobile phone battery died prior to inspection

Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a valid ticket on inspection. Please see the conditions of carriage.

We may consider an appeal for a flat battery but only under exceptional circumstances and you are able to provide proof of purchase.

I lost my ticket/travel card

Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a valid ticket on inspection. Please see the conditions of carriage.

We may consider an appeal for a lost ticket but only under exceptional circumstances and you are able to provide proof of purchase.

I am new to the tram system

You cannot appeal for this reason. It is your responsibility to gather an understanding of rules and regulations when using public transport. Please see the conditions of carriage.

I forgot to validate/ touch-in with my card/ pass

Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a validated pass/card on inspection. Please see the conditions of carriage.

We may consider an appeal under exceptional circumstances.

If you wish to appeal, you must do so via email to appeals@thetram.net or in writing to Nottingham Trams depot, 7 Armstrong Way, Wilkinson Street

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