Buy Before You Board
All of the best-in-class tram networks internationally and in the UK use a ‘Buy Before You Board’ system. It means customers need to buy their ticket or validate a smart card before they board the tram - customers cannot purchase tickets on the tram. This system means that we can use all the latest smart ticketing technology and offer customers easy ways to pay their fare such as by credit and debit card. Customers must have their tickets or validated smart cards ready for checking by our staff when they are on-board trams and at tram stops when getting off. This helps to better control fare evasion which, in turn, helps us to offer competitively priced fares.
If you require further information on how you can travel on the tram and the different ticket types we offer, please see the below FAQ’s.
Where can I buy tram tickets?
Tickets for immediate travel are available to purchase from the ticket machines located on every tram stop. You can buy single, return, day and weekly tickets using cash or credit/debit card. If you are paying by cash, please note that due to limitations on the amount of change held in each ticket machine, we only accept £20 notes for transactions over £10. If you have any problems using the ticket machines then please press the customer help point, located on every tram stop, for further assistance.
Better value ticket options such as Robin Hood smartcards and season passes are available for purchase before you travel. You can buy these through our website under the Buy Tickets section and at our Travel Centre located in the City Centre.
What is a validator and how do I use it?
There are smartcard validators installed at all tram stops. Concessionary passes and Robin Hood smartcards should be touched on before customers travel on the tram. Make sure that you listen for the ‘beep’ and see the green ‘tick’ on the validator screen that confirms your touch on has been recorded and your card is valid for travel. If you have any problems using the validators then please press the customer help point, located on every tram stop, for further assistance.
I'm a student; do I qualify for cheaper travel?
We offer 3 and 12 month season tickets for students, as well as an academic year student pass. For more information, click here for our student page.
What is the Penalty Fare?
Our bye-laws allow us to issue Penalty Fare Notices to people found travelling without a valid ticket or without validating their smart card before boarding the tram. For more information on Penalty Fares, click here.
What should I do if I'm travelling with a concessionary pass?
If you are travelling with a concessionary pass issued by Nottingham City or Nottinghamshire County Council you should touch on your pass at the validator at the tram stop every time you travel. You do not need to purchase a ticket in advance unless you are travelling when your pass is not valid for free travel. During these times you should buy a ticket from the ticket machine.
When are concessionary passes valid?
Nottinghamshire County Pass and Nottingham City Pass concessionary passes are valid for free travel between 09.30 and 23.00, Mon - Friday and all day on Saturdays, Sundays and Bank Holidays. Full fare is charged before 09.30 Mon - Friday and after 23.00 Mon - Fri.
I'm using a concessionary pass from outside Nottinghamshire, can I still travel for free?
Unfortunately we cannot accept any other local authority concessionary passes other than those issued by Nottingham City Council or Nottinghamshire County Council. You should buy your ticket before you board from the new ticket machines. Please refer to your card issuer for details on validity.
Park & Ride
How much does it cost to park & ride?
We have 7 park & ride sites offering free parking to anyone using the tram – just pay the normal fare or show a valid pass or smartcard when you travel. For more information, click here for our Park & Ride page.
Safety & Security
Where is the CCTV?
We have CCTV situated at every tram stop, the park & ride sites and on board every tram to monitor the safety and security of both our customers and staff.
Are the CCTV cameras monitored 24 hours a day?
Yes the CCTV at each tram stop is monitored 24 hours a day in our control room at the depot. In addition, our staff will be working across the network throughout the day and night to complete ticket checks, provide customer service, and to assist in security measures wherever necessary.
What should I do if I have an emergency at the tram stop?
Please use the help point which is available at each tram stop. This will put you in immediate and direct contact with staff in our control room. They will do all they can to help you.
Can I ask the driver for assistance in the event of an emergency?
Yes there are emergency buttons located throughout each tram; these will link directly to the driver. All our drivers are specifically trained to assist our customers in cases of emergency and are in radio contact with our control room who will arrange for assistance as necessary.
If we've not been able to answer your question here please contact our customer service team on either 0115 824 6060 or email us at email@example.com.