How to buy tickets

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How to buy tickets

Please make sure you buy before you board
Our tram network operates a "Buy before you Board" policy so you need to ensure that you purchase a ticket before boarding.

Failure to do so could result in a £70 penalty fare. There are a number of options available to you depending on your preferred method of payment. These options are outlined below.

Please visit out tickets page for the latest ticket and price information

Ticket Machines

Ticket machines are located at each tram stop. Simply follow the instructions on the touch screen and pay by either cash, card, Apple pay or Google pay. Should you run into any difficulty, help points are available at each tram stop.

NETGO!

Our app NETGO! is one of the most popular ways to purchase a ticket. Simply download from either the Apple App Store or Google play and your tickets will be available on your phone. For more information, please visit our NETGO! page.

Contactless on our validators

Contactless payment is now available on all of our lime green validators across the network, meaning that anyone wishing to purchase an adult single or day ticket can do so by tapping their debit/credit card (or mobile device with apple or Google pay) at the start of their journey.

An upgrade in technology now means that our staff out on the network have the ability to scan debit/credit cards to check that a ticket purchase has been made, should we request to see your ticket.

Customers wishing to use contactless when travelling by tram should tap on their payment cards or mobile devices against the lime green validators at the end of the platform before boarding the tram.

You’ll hear a beep and a green tick will show on the screen to indicate a payment for a single journey has been made. You don’t need to tap off once you have completed your journey, simply tap on before boarding each time you use the tram and you will only be charged a maximum of our adult daily fares.

This is NETs first step as part of the Nottingham Contactless scheme and it is hoped by the end of the year that customers will be able to use their debit/credit cards to make multiple journeys across Trams and buses in the city.

For more detailed information, including creating an account, please visit https://nottinghamcontactless.co.uk/

NET Travel Centre

Our travel centre staff can assist with the purchase of season tickets and advise on other ticket products and network information. For more information on our travel centre, including it's address, please click here.

Robin Hood Cards

Robin hood cards are available to purchase as either a Pay as you Go or Season product. For more information on the Robin Hood Network, please click here.

Travel Essentials

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Network Information

Explore the entire tram network

Our network information page provides details of our full network including zones, specific tram stop information and frequency guides.

It also provides service status information should we be experiencing any delays.

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Park & Ride

Find your nearest Park & Ride

Open 7 days a week, our sites are cleaned daily and patrolled by staff as well as monitored by CCTV. Park Mark approval means those sites have met the national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles.

There are disabled and parent and child spaces close by and cycle hubs and electric vehicle charging points at some sites.

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Timetable

Download our timetable

Our tram service operates a "turn up and go" service, with trams from every 7 minutes during the week (every 3 minutes within the City Centre) and from every 10 minutes at weekends and bank holidays.  Displays at every stop will let you know when the next tram is due to arrive.

 

 

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Call: 0115 824 6060

Help & Support

Contact us

If you have any questions, try our live chat!

WhatsApp: Add us to your contacts (0115 824 6060)
Email: info@thetram.net
Facebook: /thetram.net
Twitter: @NETTram

Visit us: NET Travel Centre, 4 King Street, NG1 2AS

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