Penalty fares and appeals
Penalty fares
You must buy a ticket or have a valid travel pass before boarding the tram. If you travel without a valid ticket, pass or smartcard or have failed to complete your NETGO! ticket purchase before boarding the tram, you will be issued with a £70 Penalty Fare Notice.
We’re out on the network every day performing ticket checks. Should your ticket be checked, you will be asked to show a valid ticket or pass either on board or at a stop when you get off the tram - this is known as a compulsory ticket area.
If you’re issued a Penalty Fare Notice, you must pay this within 22 days. As part of the process, you will be asked to provide your name and address. If this is not provided you may be liable for a £1,000 fine. And if you do not pay your Penalty Fare Notice, you may be taken to court and you could receive a criminal record.
Appeals
If you have been issued with a Penalty Fare Notice, you do have the right to appeal if you feel the penalty was issued unfairly.
Your appeal must show evidence that your ticket was purchased prior to boarding the tram. Failing to provide proof of ticket purchase which covers your entire journey may result in your appeal being denied.
Would my appeal be accepted?
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
The conditions of carriage state that you must be able to show your valid ticket or pass upon request, along with any valid ID that may be required. Passes must be valid for you and must be scanned before your journey starts. It is also your responsibility to ensure you can show any digital tickets on the NETGO! app. If you can show evidence that you had a valid ticket before you made a journey, we may consider your appeal, but the outcome may still be declined. Click the appeals button on the bottom left of this page to request an appeals form.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
The conditions of carriage state that you must be able to show your valid ticket or pass upon request, along with any valid ID that may be required. Passes must be valid for you and must be scanned before your journey starts. It is also your responsibility to ensure you can show any digital tickets on the NETGO! app. If you can show evidence that you had a valid ticket before you made a journey, we may consider your appeal, but the outcome may still be declined. Click the appeals button on the bottom left of this page to request an appeals form.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
The conditions of carriage state that you must be able to show your valid ticket or pass upon request, along with any valid ID that may be required. Passes must be valid for you and must be scanned before your journey starts. It is also your responsibility to ensure you can show any digital tickets on the NETGO! app. If you can show evidence that you had a valid ticket before you made a journey, we may consider your appeal, but the outcome may still be declined. Click the appeals button on the bottom left of this page to request an appeals form.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
We operate a buy before you board policy. You need to purchase a ticket, valid for you and the journey you intend to make, before stepping onto the tram. This includes ensuring your payment/season/Pay-as-you-Go/concessionary travel cards are scanned and your digital tickets are paid for and fully loaded onto your device before boarding the tram. We will not accept any appeals if you have failed to follow our buy before you board policy outlined in the conditions of carriage and the signage in place at the point of boarding. You must pay for your penalty within 22 days to avoid further administrative charges and legal proceedings which will commence from day 23.
No, an appeal would not be accepted for this reason.
The conditions of carriage state that you must be able to show your valid ticket or pass upon request, along with any valid ID that may be required. Passes must be valid for you and must be scanned before your journey starts. It is also your responsibility to ensure you can show any digital tickets on the NETGO! app. If you can show evidence that you had a valid ticket before you made a journey, we may consider your appeal, but the outcome may still be declined. Click the appeals button on the bottom left of this page to request an appeals form.
If you wish to formally appeal your penalty, you can request an appeals form which must be completed within 22 days of being issued the penalty. Click the appeals icon on the bottom left of this page.
Appeals can also be made in writing to:
Appeals Team,
NET Depot,
Armstrong Way,
Wilkinson Street
NG7 7NW