TICKET REFUND POLICY (Updated 5th October 2020)

All applications for refunds must be made in writing to;

NET Customer Service

NET Depot

Armstrong Way, Wilkinson Street

Nottingham

NG7 7NW

The Ticket must be enclosed with the application for the refund. No refunds will be given unless the original ticket is returned.

Refunds on weekly tickets are at the sole discretion of the operator and each application shall be considered on its merits.

NET Season Ticket Refund Policy

All NET passes are non-refundable, however, under certain conditions refunds will be considered.

These could be:

  • Circumstances beyond the customer’s control (theft, loss of employment or for medical reasons)
  • Where there has been a failure of NET’s ticketing systems which has caused monetary loss.

Season tickets

All season tickets offer significant savings, so there may be a small refund or nothing at all. Calculations for refunds will be made based on the value of the journey period that has been made had the benefit of the reduced price ticket not been available.

There will be no refund on monthly tickets and discretionary refunds will only be considered on tickets where there is at least one month remaining.

For example:

If an annual pass was submitted for refund during its validity date and seven months had been used leaving 5 full months.

Refund = the value of the original pass minus (1 x 6 monthly season + 1 x 1 month ticket)

Note: All calculations will based on the price of the products when the original ticket was purchased.

Corporate and student travel schemes

Tickets purchased through a corporate programme or through a student discount scheme are non- refundable. However, under certain circumstances, refunds will be considered.

These could be;

  • Circumstances beyond the customer’s control (theft, loss of employment or for medical reasons)
  • Where there has been a failure of NET’s ticketing systems which has caused monetary loss.

All refunds will be considered on a case by case basis.

Any refunds that are paid will, as above, be made based on the value of the journey period that has been made had the benefit of the reduced price ticket not been available.