This is where we keep all the small print and finer details that the smart people write. Hopefully you will be able to find what you're looking for but if not please give us a call.



All customers of Nottingham Express Transit must comply with the Conditions of Carriage and the local Byelaws. Please read our Conditions of Carriage (PDF 850kb) and Byelaws (PDF 59kb) using the links provided.

 If you are travelling using a Robin Hood Card, you must also comply with the Robin Network's Terms & Conditions.


Our season ticket refund policy can be viewed here.

For those customers who purchased a season ticket prior to October 2020, please see our previous refund policy.

Any voucher issued in order to obtain a discounted fare has no cash value and can only be used for the purchase of the ticket stated. Vouchers cannot be redeemed after any printed expiry date.


All images, photographs and video contained in this site are © Copyright 2015 Tramlink Nottingham Ltd, unless otherwise stated. All rights reserved. Images and editorial content located on may only be used with written permission of NET. To request permission to use material located on this website, please contact: Nottingham Trams Ltd NET Depot, Wilkinson Street, Nottingham NG7 7NW, telephone: 0115 824 6060 or email:


We listen to people and respond to as many comments as possible with constructive feedback. We allow negative comments while deleting ‘spam’, and seek to respond rather than censor. We encourage thoughtful discussion, debate and differing viewpoints, with the understanding that all comments made must be civil, respectful, and appropriate for our audience. Comments that are lewd, libellous, incite violence or are otherwise hurtful or hateful speech directed at either individuals or groups, employees or the NET brand as a whole will be deleted and repeated offenders banned from future posting. We reserve the right to move or delete comments and postings that do not relate to the subject matter posted under or do not relate to our brand or our business type. Our decision to do this would always be final and no further correspondence about why this action was taken will be entered into. All content relating to the issue of a penalty fare, or the whole penalty fares process will not be a subject for discussion on any form of social media. Correspondents who have been issued a penalty fare will always be directed to the three-stage appeals process with further information to be obtained from customer services or our website. Any references to individual cases where a penalty fare has been issued will be removed in order to allow a full investigation to take place that is based on the factual circumstances of that case.

Please note that customer service cases and complaints will not be dealt with via our social pages. If you want to contact our Customer Contact Centre call 0115 824 6060 or email


Closing date for entries will be stated at the start of the competition. Data is used by NET only. Winners will be contacted by e-mail or telephone within 7 days of draw taking place. Winners may be announced on social platforms via a congratulatory post. We may also request a photograph of the winner for advertisement purposes which will be taken upon receipt of prizes. No alternative cash prizes will be distributed. Prizes cannot be refunded or extended unless otherwise specified. The judge’s decision is final.


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